DISH is ranked #1 in Customer Satisfaction by J.D. Power and our customers§
The results are in, and DISH is ranked #1 in Customer Satisfaction by J.D. Power and our customers. In the world of pay TV—cable, satellite, fiber—DISH customers reported the greatest satisfaction with the aspects of TV service they care about most. In addition to customer satisfaction, we were ranked
- #1 in Customer Satisfaction§
- #1 in Performance and Reliability§
- #1 in Cost of Service§
- #1 in Billing Experience§
- #1 in Customer Service§
Rated #1 by the American Customer Satisfaction Index.
- #1 in Customer Satisfaction.¶
- Rated the Best Value.¶
- #1 in Signal Reliability.**
- #1 in Service Reliability.**
- #1 in Call Center Satisfaction.¶
- #1 in Website Satisfaction.¶
- Easiest Bill to Understand¶
- #1 for quality of picture.¶
- #1 in channel options.¶
Highest in Customer Satisfaction among In-Home Service Technicians by J.D. Power
DISH techs received the highest score among In-Home Technicians in a study conducted by J.D. Power. Based on the experiences and perceptions of customers, our technicians are the best in the telecom industry and continue to prove that DISH is Tuned Into You. Tuned Into You This award shows that we know what our customers want, and we know how to deliver.
Rated among top TV providers by the Better Business Bureau
DISH Network received an A overall rating from the Better Business Bureau. We are tied for the top position among Satellite and Cable providers because we strive to provide our customers with the best TV viewing experience. See how we compare to the competition.
Awarded Best of Show at the 2018 CEDIA Expo
DISH Network was awarded Best of Show by Residential Systems at the Custom Electronic Design & Installation Association Expo for the Hopper® 3 with Google Assistant integration.
** 2018 American Customer Satisfaction Index survey of customers rating their own TV provider’s performance. Compared to Measured Satellite Providers
§ DISH Network received the highest score in the Nation in the J.D. Power 2018 U.S. Television Service Provider Satisfaction Study of consumers’ satisfaction with their current television provider. Dish Network received the highest numerical score in the J.D. Power 2018 U.S. Telecom In-Home Service Technician Study, based on 3,744 total responses from 8 companies measuring experiences and perceptions of customers, surveyed December 2017-January 2018. Your experiences may vary. Visit jdpower.com/awards.