It wasn’t that long ago that the two major necessities for freshmen dorm rooms were a television and a mini-fridge. Now the world has gone high tech, and dorm life has too. Students living on campus could easily have multiple devices on them at any given time. They might not all be for educational purposes, but they all do have one thing in common—they all need high-speed internet. As students arrive on campus armed with their wide array of smartphones, tablets and laptops, campus IT departments have been scrambling to keep up with the increased bandwidth needs. Campus IT departments are looking for partners to offload the growing volume of administrative responsibilities associated with managing a student network, so they have time to focus on mission-critical tasks for the school, such as growing the enterprise network and facilitating the development and use of e-learning tools and content.
Colleges and Universities need an innovative partner that can provide solutions with great customer service. In order to keep up with the demands of today’s students, they need higher data speeds with ubiquitous Wi-Fi and television options at reasonable prices without requiring individual installations or set-top boxes in each room.
A large University needed to upgrade its entire ResNet distribution system, Wi-Fi radios and update how television was distributed in preparation for the upcoming semester. The IT Department, however, already had numerous projects and didn’t have the time or the budget to upgrade its entire systems, let alone the increased demands put on them when students first move in for the summer.
When the University contacted DISH about their smartbox for a new TV distribution platform, DISH introduced Apogee, a DISH partner who is the largest higher education ResNet and video solutions provider. Apogee did more than just discuss the smartbox, but discussed revamping their entire ResNet system along with their television. Since Apogee amortized the cost of upgrading systems over a 5 year period, they were able to propose a flat yearly fee well within IT’s budget. IT was able to outsource the installation and the heavy demands students usually put on their department when moving them in, and the IT department was able to continue to work on mission-critical tasks for the school. The entire solution included:
- installation of DISH’s smartbox
- remote monitoring and management of both smartbox and DOCSIS, Ethernet or GPON systems
- flexible contracts to meet owners capital and operational expenditure desires
- redesigned and wired properties cable or ethernet infrastructure to provide optimal coverage and speed (if budget allowed), or worked with properties existing cabling infrastructure
- purchased and installed the latest and greatest equipment from Ruckus, Cisco and other technology equipment leaders
- installed Wi-Fi routers in ceilings and in walls to provide the best coverage while preventing the risk of students damaging or taking routers home with them.
- relationships with 3rd party internet providers (Zayo, XO, AT&T, CenturyLink, Cogent, Level 3, Verizon, Sprint, etc.) with contracts for business grade fiber circuits to each property to solve the data demands of today and tomorrow’s students
- created their own fiber rings
- 24x7x365 call center support that understands the nuances of a property
- local tech support
- Compliance with Communications Assistance for Law Enforcement (CALEA)
- Integrated emergency alert system that ties TV, text and Internet alerts into one system
- Compliance with the Digital Millennium Copyright Act (DMCA)
As a result, the demand for dormitory beds increased the next semester as word got out among the students about the blazing fast internet speeds and innovative video solutions.
Read more case studies: